Zenith Bank PLC has issued an apology to its customers following disruptions in its services, which occurred due to an upgrade in its infrastructure. The bank reassured customers that the service interruptions were part of routine IT maintenance aimed at enhancing its overall service delivery.

In a statement on Thursday, Zenith Bank acknowledged the disruptions across its electronic channels, attributing them to the necessary maintenance process. The bank reaffirmed its commitment to ensuring uninterrupted service, noting that it takes this responsibility seriously and continues to invest resources to achieve 100% uptime.

The statement reads: “Dear Valued Customer, we sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an information technology upgrade aimed at improving the quality of service we provide.

“We have made significant progress with the upgrade, and you can now perform transactions conveniently using the following Zenith Bank channels: Your Zenith Bank Debit Card, the Zenith Bank Mobile App, the Zenith Bank Internet Banking Platform, and Zenith Agents nationwide (Agent Banking). You can also visit any of our branches nationwide to perform your transactions.”

Zenith Bank emphasised that the IT enhancements are intended to improve the quality of services provided to its valued clientele, and extended its sincere apologies for any inconvenience caused during the upgrade process.